Location – Derby
Contract – Temporary
Hours – Full-time
Salary – PAYE: £14.13 per hour / LTD: £17.69 per hour
Role Summary:
We are currently recruiting for a Housing Options and Homelessness Access Advisor to join a dynamic team within the Housing Options and Homelessness Service. The role focuses on delivering excellent customer service by providing first-line support to those in need of housing advice, homelessness prevention, and social housing options.
Key Responsibilities:
- Provide advice and assistance on social housing options and homelessness queries.
- Respond efficiently to enquiries, ensuring customers receive accurate information and guidance.
- Support the development of digital access services to enhance customer self-service.
- Maintain and update housing management systems, ensuring accurate record-keeping.
- Work collaboratively with internal teams and external partners to provide support for vulnerable customers.
- Assist in monitoring complaints and escalating cases where necessary.
- Experience in a customer-facing role within housing, homelessness, or a related field.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proficiency in using housing management systems and Microsoft Office applications.
- Knowledge of social housing policies and homelessness legislation is desirable.
For more information, please contact George at Service Care Solutions on 01772 208 966 01772 208 966 or email George.Westhead@servicecare.org.uk.
