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Technical Support Officer (Call Handling)

Job Description

Job Title: Technical Support Officer (Call Handling)
Salary: £13.47 P/H PAYE (Inclusive of Holiday Pay) | £15.28 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Reading, RG2
Start Date: ASAP
Work Pattern: Monday - Friday | 08:00am - 16:00pm and 09:00am - 17:00pm.

We are seeking a dedicated Technical Support Officer to join our client's Housing Property Services team. This role offers an exciting opportunity to be part of a dynamic environment, providing high-quality information and support to both internal and external customers. Your work will help ensure that housing repairs and maintenance services run smoothly and efficiently, contributing to the overall success of the department.

Key Duties and Responsibilities:

  • Deliver excellent customer service through telephone, face-to-face, and written communication, ensuring that all enquiries are handled professionally and promptly.
  • Process and manage work orders and job tickets from receipt through to job closure and invoicing.
  • Provide administrative and technical support to the surveying team, including minute-taking and maintaining accurate records.
  • Liaise with contractors, tenants, and other stakeholders to ensure that housing repairs and maintenance tasks are completed efficiently.
  • Create and maintain written documents, letters, and technical reports as required.
  • Support in the preparation of PowerPoint presentations and Excel spreadsheets for performance monitoring and reporting.
  • Assist in the training of new staff and provide guidance to other team members.
  • Manage database records and ensure data integrity, handling sensitive information with confidentiality.

Qualifications and Experience:

  • Competent literacy and numeracy skills, with the ability to compose professional correspondence.
  • Prior experience in large-scale data entry, administration, and customer service.
  • Proficiency in using IT systems to update databases and produce reports.
  • Strong organisational skills with the ability to meet deadlines and handle multiple tasks simultaneously.
  • Call Handling/Customer Service Experience


If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk