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Accommodation Support Officer

Job Description

Accommodation Support Officer
Doncaster
Temporary Accommodation
12 Weeks
37 Hours Per Week

A local authority in Doncaster are recruiting for an experienced Accommodation Support Officer to support and assist customers in temporary accommodation, helping them transition into independent living.

THE ROLE:
As an Accommodation Support Officer, you will be responsible for finding suitable interim accommodation for customers, placing them in temporary housing, and supporting their transition to independent living.

  • Ensure all temporary accommodation is fully equipped, clean, and in good repair.
  • Find suitable alternative temporary accommodation for customers when current stock is unsuitable.
  • Conduct sign-ups to temporary accommodation under a license agreement and assist with housing benefit applications.
  • Resolve tenancy issues and enforce occupancy agreements when necessary.
  • Liaise with Legal Services for enforcement actions and prepare cases for court.
  • Update internal systems regarding temporary accommodation placements and subsequent moves.
  • Support customers in temporary accommodation to move into settled accommodation.
  • Maximize rental income by recovering rent arrears through various methods.
  • Work with rough sleepers and partner agencies to support them into independent living.
  • Provide specialist advice to customers experiencing domestic abuse.
  • Manage customer expectations to achieve sustainable accommodation outcomes.


THE CANDIDATE:
The ideal candidate will have previous experience in a similar role and the following qualifications and skills:

  • Knowledge of Part 6 and 7 of the Housing Act and experience using homeless legislation.
  • Understanding of equality and diversity, health and safety, and value for money principles.
  • Experience working with internal and external agencies such as Social Services and the Police.
  • Experience applying policies and procedures related to tenancy conditions and income management.
  • Hold a full UK driving license and access to a vehicle for business usage.


THE CONTRACT:
37 Hours Per Week, 08:30 to 17:00 Monday to Friday
12 Weeks (potential temp to perm)

HOW TO APPLY:
To apply for this role, please email a copy of your CV to lee . mcmillan @ servicecare . org . uk or call on 01772208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!