Tenancy Sustainment Officer
Slough
Temporary, 3 Months Initial Contract
Full Time, 37.5 Hours

We are seeking a dedicated Tenancy Sustainment Officer for a local authority in Slough. This role focuses on providing short-term support to new and existing tenants, helping them sustain their tenancies and improve their quality of life.

As a Tenancy Sustainment Officer, you will:

• Provide short-term support to tenants to maintain their tenancies.
• Sign-post tenants to specialist agencies for long-term support.
• Assist with welfare and benefits advice and advocacy.
• Develop and implement individual support plans tailored to client needs.
• Work with agencies to deliver coordinated support and conduct multi-agency meetings.
• Assist with complex housing benefit cases and grant funding applications.
• Manage the introductory and fixed-term tenancy process with Housing Officers.
• Collaborate with various agencies to ensure efficient service delivery.
• Conduct regular risk assessments and attend safeguarding meetings.
• Promote service awareness and maintain accurate records.
• Collect and report on statistical performance data.
• Ensure compliance with health and safety, confidentiality, and equal opportunities policies.

The ideal candidate will have:

• Previous experience in housing management, social care, or a related support field.
• Experience working with statutory and voluntary agencies in problem-solving contexts.
• Ability to support a diverse group with varied needs and conduct impact assessments.
• Experience managing confidential situations and sharing sensitive information appropriately.
• Knowledge of housing, children's, and safeguarding legislation.
• Expertise in housing benefits procedures and welfare benefits counselling.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to manage caseloads effectively and work both independently and as part of a team.
• Proficiency in IT and Microsoft Office.
• A-Level or equivalent, or a relevant housing qualification.
• A valid driver's license and access to own transport.

• Hours: 37.5 per week, Monday to Friday, with occasional early mornings.
• Duration: 3 months, with potential for a temporary-to-permanent transition.

To apply for this role, please email a copy of your CV to alex.yates@servicecare.org.uk or call 01772 208966 to discuss the role in more detail. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!