Tenancy Sustainment Officer
Slough
Temporary, 3 Months Initial Contract
Full Time, 37.5 Hours
Summary
We are seeking a dedicated Tenancy Sustainment Officer for a local authority in Slough. This role focuses on providing short-term support to new and existing tenants, helping them sustain their tenancies and improve their quality of life.
The Role
As a Tenancy Sustainment Officer, you will:
- Provide short-term support to tenants to maintain their tenancies.
- Sign-post tenants to specialist agencies for long-term support.
- Assist with welfare and benefits advice and advocacy.
- Develop and implement individual support plans tailored to client needs.
- Work with agencies to deliver coordinated support and conduct multi-agency meetings.
- Assist with complex housing benefit cases and grant funding applications.
- Manage the introductory and fixed-term tenancy process with Housing Officers.
- Collaborate with various agencies to ensure efficient service delivery.
- Conduct regular risk assessments and attend safeguarding meetings.
- Promote service awareness and maintain accurate records.
- Collect and report on statistical performance data.
- Ensure compliance with health and safety, confidentiality, and equal opportunities policies.
The Candidate
The ideal candidate will have:
- Previous experience in housing management, social care, or a related support field.
- Experience working with statutory and voluntary agencies in problem-solving contexts.
- Ability to support a diverse group with varied needs and conduct impact assessments.
- Experience managing confidential situations and sharing sensitive information appropriately.
- Knowledge of housing, children's, and safeguarding legislation.
- Expertise in housing benefits procedures and welfare benefits counselling.
- Strong interpersonal and communication skills, both verbal and written.
- Ability to manage caseloads effectively and work both independently and as part of a team.
- Proficiency in IT and Microsoft Office.
- A-Level or equivalent, or a relevant housing qualification.
- A valid driver's license and access to own transport.
The Contract
- Hours: 37.5 per week, Monday to Friday, with occasional early mornings.
- Duration: 3 months, with potential for a temporary-to-permanent transition.
How to Apply
To apply for this role, please email a copy of your CV to alex.yates@servicecare.org.uk or call 01772 208966 to discuss the role in more detail. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
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