Income Officer
Sevenoaks
Temporary 3 months
Full-time 37 Hours
THE ROLE
As an Income Recovery Officer, you will be joining an Income Team within a Housing Association based in Sevenoaks, and will be responsible for maximising income recovery efforts across all tenures, ensuring tenancy sustainment, and managing arrears cases through to completion. Key responsibilities include:
- Prompt recovery of rent arrears and other debts across general needs, shared ownership, and supported tenancies
- Managing rent accounts and providing tailored support for tenants to sustain tenancies
- Communicating with tenants through calls, letters, home visits, and unannounced visits to resolve arrears cases
- Representing West Kent Housing in Court proceedings, including preparing legal documents and statements
- Serving Notices of Seeking Possession and representing cases with a high level of accuracy
- Supporting tenants with benefit advice and providing referrals for additional support services
- Consistently achieving KPI targets to reduce arrears percentages
THE CANDIDATE
The successful candidate will have previous experience in a similar income recovery or housing role, with a focus on delivering outstanding customer service and meeting challenging targets. Additional requirements include:
- Proven track record in effective income recovery and arrears management
- Experience in court representation and legal process management
- Strong communication skills for tenant outreach and negotiation
- Ability to perform home visits and maintain professional boundaries
- Understanding of welfare benefits and referral processes
THE CONTRACT
3 months, with the potential for extension
The pay range for the role is £20.00 to £22.00 per hour LTD company rate. The PAYE equivalent is £17.05 to £18.76 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role further
