Solihull
Homeless Service
12 Weeks
35 Hours
£26.37 LTD / £22.48 PAYE (inc hol)
Are you passionate about supporting vulnerable individuals and making a difference in your local community? Join Solihull’s Housing and Communities team as a Temporary Accommodation Scheme Officer and help provide high-quality supported accommodation for homeless applicants.
THE ROLE
We are seeking a proactive and dedicated Temporary Accommodation Scheme Officer to join Solihull's Homeless Service. You’ll play a key role in managing supported temporary accommodation and working closely with service users to help them achieve independent living.
- Provide a high-quality, customer-focused accommodation service for homeless applicants
- Maintain regular contact with residents and carry out welfare, room, and health & safety checks
- Support applicants with Housing Benefit claims and move-on accommodation
- Complete and maintain accurate records, risk assessments, and PEEPs
- Ensure residents understand their licence agreements, rights and responsibilities
- Work in partnership with support agencies to address complex needs including mental health and substance misuse
- Manage void processes and liaise with contractors to maintain accommodation standards
THE CANDIDATE
The ideal candidate will have a strong background in supported accommodation services, particularly with vulnerable adults, and will be comfortable working across multiple housing sites.
- Proven experience supporting vulnerable adults with complex needs in temporary accommodation
- Knowledge of homelessness legislation and the Homelessness Reduction Act 2017
- Confident in conducting health and safety, welfare, and room checks
- Ability to manage rent arrears, resolve housing issues, and liaise with partner agencies
- Strong IT, communication, and organisational skills
THE CONTRACT
- 35 Hours Per Week
- 3 Month Contract (with potential for extension)
- The pay for the role is £26.37 per hour LTD company rate. The PAYE equivalent is £22.48 per hour, inclusive of holiday pay.
HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
