Telecare Team Leader

Duration: Up to 18 months
Hours: 35 hours per week
Rate: £25 umbrella an hour (£19 PAYE an hour)

Lewisham Council are looking for a Team Leader to join their Telecare service.

Responsibilities

• This position will oversee a small team of installers and schedulers who are responsible for the implementation of digital devices to the current community telecare users
• Ensure that an estimated 2500 analogue devices are removed and replaced with a smart digital device
• Provide line management responsibility to a small group of staff
• Assist in the purchasing and monitoring of telecare equipment
• Collaborate with corporate colleagues, Telecom Providers and Linkline customers to ensure the migration is seamless
• Maintain accurate records of the installation of equipment

Requirements

• Experience of customer service to vulnerable people and have an aptitude for technology
• Self starting and have excellent organizational skills and be comfortable with leading and coaching staff
• Knowledge of home based telecare solutions for vulnerable adults in the community and an understanding of telecare alarm operating systems
• Experience in working within a community alarm service and using a telecare system or related technological service