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Supported Housing Officer (Remote)

Job Description

Supported Housing Officer
Home Based
Supported Housing
3 Months
35 hours
£17.07 LTD / £14.55 PAYE (inc hol)

An exciting opportunity has arisen for a Supported Housing Officer a National Charity, in providing comprehensive housing management and estate services for supported housing residents. This home-based role offers an opportunity for those experienced in housing management to make a real impact within the community.


THE ROLE As a Supported Housing Officer, you will play a key role in managing housing services within your designated patch. You will be responsible for providing housing management and supporting vulnerable residents. Key responsibilities include:

  • Leading housing management activities within your patch, supporting vulnerable residents.
  • Managing income recovery and ensuring tenants meet payment obligations.
  • Handling neighbour nuisance/conflict issues and managing estate management.
  • Working closely with area teams to ensure comprehensive service delivery.
  • Liaising with residents to ensure tenancy/licence agreements are understood and adhered to.
  • Providing housing advice, support, and resolving issues promptly.
  • Ensuring all records are maintained and updated according to contractual requirements.

THE CANDIDATE To be considered for this role, candidates must meet the following key requirements:

  • 1+ years of experience in legal action/housing officer role.
  • 6+ months of experience in income collection.
  • Familiarity with tenancy/licence agreements.
  • Remote, but needs to be based in North West, West Midlands, Or Leeds/ Yorkshire Area.
Additional experience required includes:

  • Experience in supported housing or similar housing management roles.
  • Strong understanding of housing laws and regulations.
  • Ability to handle neighbour disputes, nuisance, and conflict management.
  • Excellent communication skills and a proactive problem-solving attitude.
  • Ability to work collaboratively within area teams to deliver the best outcomes for residents.

THE CONTRACT
  • 35 hours per week, Monday to Friday, 9 AM – 5 PM
  • 3-month contract, with the potential to become permanent
  • £17.07 per hour LTD / £14.55 per hour PAYE (inclusive of holiday pay)

HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772 208966 to discuss the role in more detail!

If you know someone who might be suited to this role, we offer a £250 referral bonus for every successfully referred candidate!