Job Title: Senior Neighbourhood Housing Officer
Contract: Temp 3 months on going
Hours: 35, 9am-5pm
Location: Lambeth, SE11 4HQ

Purpose of the Role
I am representing a client based in Lambeth, who are looking for someone to supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care. You will supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Lambeth Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes.

Main Responsibilities

• To supervise a team of Housing staff, ensuring regular 1-2-1s and appraisals, use of performance management techniques to drive up performance. To participate in the recruitment and selection process, disciplinary, grievance, sickness absence and other enquiry panels
• Directly train, or ensure that training is provided to the team on procedures and policies, contract management, use of Northgate and other IT systems
• To supervise and co-ordinate the provision of the housing management services including:
  • Regular tenancy checks
  • Investigation and resolution of succession and assignment applications
  • Recovery of property from unauthorised occupiers and squatters, and in cases where the property may have been abandoned
  • Initial complaints of nuisance, breach of tenancy, ASB and racial harassment
  • The conversion of introductory/probationary tenancies to secure tenancies
  • Investigate and decide requests for tenancy amendments
  • Estate inspections and contract compliance
• Ensure staff respond quickly to complaints of nuisance and anti-social behaviour ensuring that cases are properly investigated, evidence is gathered, the complainant is kept informed of progress and relevant enforcement action is taken
• Co-ordinate estate services, e.g., communal repairs, cleaning, ground maintenance, refuse collection, parking, graffiti removal, etc.
• To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes the Data Protection Act, the Health and Safety at Work Act, Equalities and Diversity, Standing Orders and Financial regulations.

Requirements

• Holds a relevant professional qualification or is following a course of study leading to the above
• Detailed knowledge and understanding of current issues facing social housing and London local authorities
• Good understanding of housing legislation and best practice
• Experience of dealing with complex enquiries from tenants, leaseholders, members, and internal and external partners
• Ability to work evenings and weekends as required by the job

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to joel.hopwood@servicecare.org.uk