Camden
Temporary
Full-time
We are searching for a Rent Office/ Income Officer to join a team based in Camden to play a key role in delivering a proactive, customer-focused rent collection service that supports tenants while maximising income recovery.
THE ROLE
As a Rent Services Officer, you will be responsible for managing rent accounts and arrears recovery across Camden’s housing stock. You will take a proactive approach to income collection, ensuring compliance with legal frameworks while providing essential support to tenants.
- Manage a designated patch of residential and non-residential rent accounts to maximise collection and minimise arrears.
- Ensure compliance with pre-court action protocol and take appropriate legal action when required.
- Provide advice and support to tenants, signposting to welfare services and support agencies where necessary.
- Handle customer enquiries relating to rent payments and arrears, identifying opportunities for early intervention.
- Process payments over the phone and maintain accurate records using Northgate and other office systems.
- Collaborate with housing management, welfare benefits teams, and legal services to ensure a joined-up approach.
- Analyse data to assess the best action for meeting collection targets while balancing the needs of tenants.
The ideal candidate will have previous experience in a similar role, managing rent arrears within a housing or local authority setting. You will have a strong understanding of housing legislation and income recovery procedures.
- Experience managing rent arrears cases and ensuring compliance with pre-court action protocols.
- Knowledge of welfare benefits and their impact on rent collection.
- Strong customer service skills, with the ability to handle difficult conversations professionally.
- Excellent IT proficiency, including experience using Northgate and office software packages.
- Ability to work under pressure, meet deadlines, and achieve key performance indicators.
- Temporary – 3 months ongoing
- The pay rate for the role is £24.00 per hour LTD company rate. The PAYE equivalent is £20.46 per hour, inclusive of holiday.
If you’re interested in this position, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role in more detail!
