Borehamwood
Temporary
Full time
Join a leading housing association and make a difference in local communities! We are looking for a Neighbourhood Response Officer to ensure safe, clean, and well-maintained neighbourhoods while supporting residents and tackling tenancy issues.
THE ROLE
As a Neighbourhood Response Officer, you will be responsible for delivering excellent neighbourhood services and ensuring estates remain great places to live.
- Carry out regular estate inspections and follow up on fire safety risk assessments
- Investigate and address tenancy breaches, including anti-social behaviour (ASB) cases
- Work with residents, community groups, and external agencies to improve neighbourhoods
- Support vulnerable tenants and assess their need for ongoing tenancy sustainment
- Conduct property visits, tenancy sign-ups, and assignments
- Represent the organisation in court when required and attend evictions or hearings
- Assist in major incidents and coordinate temporary tenant relocations
The ideal candidate will have previous experience in a similar role within housing or neighbourhood services.
- Strong customer service skills with experience dealing with tenants face-to-face
- Knowledge of tenancy agreements, housing law, and ASB management
- Ability to work independently and collaboratively with teams and external partners
- Excellent communication skills and ability to handle challenging situations
- A proactive and solution-focused approach to neighbourhood improvements
- Full driving licence with use of own vehicle
- Temporary – 3 months
- The pay rate for the role is £22.03 per hour LTD company rate. The PAYE equivalent is £18.78 to per hour, inclusive of holiday.
If interested in this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208966 and ask for Beth to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
