Housing Officer
Hammersmith
Temporary
Full-time
We are recruiting for a Housing Officer to join a team based in West London, ensuring residents receive excellent service and support. You will take responsibility for managing housing schemes and maintaining high standards across all areas.
THE ROLE
As a Housing Officer, you will be responsible for fostering positive resident experiences, ensuring high standards of service delivery, and addressing resident needs proactively. Key responsibilities include:
- Actively listening to residents and addressing their concerns promptly.
- Building strong, visible relationships with residents and stakeholders.
- Ensuring schemes are well-maintained, including repairs, cleaning, and grounds upkeep.
- Investigating and resolving anti-social behaviour (ASB) cases.
- Setting and managing service charges effectively and transparently.
- Collaborating with managing agents and contractors to deliver excellent services.
- Conducting estate inspections to maintain compliance with health and safety standards.
THE CANDIDATE
We are looking for a candidate with previous experience in a similar role, preferably in housing or property management. The ideal candidate will also have:
- Strong customer service and interpersonal communication skills.
- Tenacity, resilience, and problem-solving abilities.
- Excellent analytical and negotiating skills.
- Effective team collaboration and IT proficiency.
- Attention to detail with the ability to meet deadlines.
THE CONTRACT
Temporary - 3 months ongoing
The pay rate for the role is £24.50 per hour LTD company rate. The PAYE equivalent is £20.89 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role in more detail!
