**Housing Officer - Temporary Contract** **Join a leading housing provider in South London as a Temporary Housing Officer** We are seeking a highly skilled and experienced Housing Officer to join our dynamic customer services team on a temporary contract basis. As a Housing Officer, you will play a vital role in delivering high-quality services to our residents, ensuring that our homes are well-maintained and trusted by the community. **About the Role:** As a Temporary Housing Officer, you will be responsible for: * Responding to general enquiries and providing advice to residents * Processing mutual exchanges, successions, and other types of assignments * Building effective relationships with residents and other stakeholders * Collaborating with managing agents, the Resident Support Team, and other departments to address safeguarding issues and ensure residents receive necessary help * Resolving maintenance issues with the Estate Standards Team * Partnering with the Community Safety Team to log cases and conduct joint investigations * Progressing tenancy enforcement action and managing legal cases with support from the Legal Team * Conducting tenancy visits and ensuring issues such as repairs or safeguarding concerns are addressed * Reviewing service charge bills and addressing any discrepancies * Supporting the management of empty homes and collaborating with the Repair and Allocations Teams * Conducting viewings and sign-ups, ensuring a seamless customer experience **What We Offer:** * A competitive hourly rate of £24.93 (Ltd Rate) * A 2.0 contract length * £250 Training Allowance * Dedicated Specialist Consultant * Daily Payroll Runs * Free Candidate Registrations * Referral and Loyalty Bonus Schemes * Sign Up Bonus * Free Compliance Checks **What You'll Need:** * A housing qualification or equivalent Housing Management knowledge (desirable) * Experience working with managing agents * Strong knowledge of tenancy management * Ability to adapt in a dynamic environment, responding to emerging priorities * Excellent relationship-building, interpersonal, and influencing skills * Experience working to tight deadlines and delivering high-quality outputs * Strong communication skills and the ability to engage with a variety of people * Proficient in Word and Excel * Commitment to confidentiality and data protection **How to Apply:** If you are eager to be part of a housing organisation's transformation and believe you have the skills and experience to succeed in this role, please apply with your CV to George.westhead@servicecare.org.uk or call 01772 208966.

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