Homeownership Officer
Stratford, London
Temporary
Full Time - Hybrid
We are seeking a highly efficient and knowledgeable Homeownership Officer to join a team based in Poplar/Stratford. This is a full-time, temporary role with an initial contract of 3 months with possibility for extension. The Homeownership Officer will deliver a responsive and customer focused homeownership management service to customers in the area. This role involves a mix of office and patch based working, and working remotely.
Requirements
- Previous experience within a similar role in Property Management
- Previous experience of working with homeownership properties
- Experience working in a customer facing role delivering excellent customer service
- Familiarity with legal framework around homeownership
- Familiarity with service charges and ability to explain to customers
- Excellent verbal and written communication skills
- Ability to multitask, prioritize workload, and meet deadlines
- Full UK Driving Licence and vehicle required
Role Expectations
- Managing homeownership estates, including line managing scheme managers where appropriate
- Managing as per the lease and leasehold legislation
- Handling of service charge budgets and accounts
- Dealing with customer queries and disputes and complaints
- Estate inspections and ensuring health and safety compliance managed
- Serve as a point of contact for customers, investigating complaints and resolving issues in a timely and professional manner
- Maintain accurate and up-to-date records of property-related information, including tenancy agreements, maintenance requests, tenancy renewals, and correspondence
- Build relationships and work collaboratively with internal and external Stakeholders
- Keep up to date with current legislation and regulations related to property management
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk
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