Job Title: Generic Administration Assistant (Admin and Clerical)
Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella
Hours: 18.50 Hours Per Week
Type: Temporary Ongoing
Location: Newton Abbot, TQ12
Start Date: ASAP
Work Pattern: Monday & Tuesday | 09:00 - 17:00pm

Join a dynamic and customer-focused team, contributing to the day-to-day administration within the Service Delivery and Improvement department. This role is pivotal in ensuring the smooth operation of administrative functions while supporting exceptional customer service.

Key Duties and Responsibilities:

• Undertake assigned administrative tasks to completion, addressing issues as they arise and ensuring deadlines are met.
• Serve as the first point of contact for the department, providing guidance and resolving inquiries via phone, email, or in person.
• Manage incoming and outgoing correspondence, including post, scanning, filing, and indexing documents.
• Maintain and update customer records across multiple systems, ensuring accuracy and compliance with Council policies.
• Process applications and complaints, adhering to Council procedures and quality standards.
• Operate contact center technologies and other systems to effectively manage and document customer interactions.
• Promote the Council's equality, diversity, and data protection objectives in all aspects of work.

Qualifications and Experience:

• A Level 2 qualification in administration or equivalent.
• Proven experience in administrative roles, ideally within local government or public services.
• Proficiency in Microsoft Office and other IT systems.
• High standard of written and oral communication skills.
• Understanding of data protection principles and a customer-focused approach to service delivery.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk