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Former Arrears & Moving On Officer

Job Description


Former Arrears and Moving On Officer
Enfield
3 months, potential temp to perm
35 hours per week
Join a team based in Enfield as a Former Arrears and Moving On Officer, providing crucial support to the Housing Gateway Limited (HGL) Income Recovery Team.
THE ROLE
As a Former Arrears and Moving On Officer, you will play a key role in managing former arrears accounts for Housing Gateway Limited while assisting tenants in accessing move-on programs within the private rented sector. You will be expected to deliver a high-quality, professional, and comprehensive collection and assessment service within the HGL Income Recovery Team.

  • Manage former tenant arrears accounts to ensure effective debt recovery.
  • Assist tenants with the transition to private rented sector housing through move-on programs.
  • Deliver assessments and collection services in a professional and comprehensive manner.
  • Follow standard operating procedures with minimal supervision.
  • Provide support and advice to tenants on income recovery and housing options.
  • Maintain accurate records and reports on all cases handled.
  • Collaborate with the Income Recovery Team to achieve team goals.


THE CANDIDATE
The ideal candidate will have previous experience in a similar role, particularly within income recovery, housing, or debt management.

  • Proven experience in managing arrears accounts.
  • Familiarity with housing move-on programs in the private rented sector.
  • Ability to work independently and follow established procedures.
  • Strong communication and interpersonal skills.
  • Competence in maintaining accurate records and reports.


THE CONTRACT

  • 35 hours per week, Monday to Friday.
  • Initial 3-month contract with the potential to be extended or go permanent
  • £18.66 PAYE / £23.09 Umbrella hourly


HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772208966 to discuss the role further
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!