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Customer Services Officer

Job Description

Job Title: Customer Services Officer
Location: Bournemouth (BH2)
Rate: £15.66 per hour (Umbrella)
Contract Length: 6 months
Working Hours: Monday to Friday, 8:30 AM – 5:00 PM
Working Pattern: Hybrid (Office and Remote Working)

About the Role:
We are seeking a confident and professional Customer Services Officer to join our busy contact centre team in Bournemouth. This is an excellent opportunity for someone with strong communication skills and a background in customer-facing roles to make a real impact in a public service environment.

Key Responsibilities:

  • Handling inbound calls in a fast-paced contact centre

  • Providing accurate information and support to customers across a range of services

  • Managing challenging customer behaviours with empathy and professionalism

  • Maintaining clear records and following procedures accurately

What We’re Looking For:

  • A professional telephone manner and strong communication skills

  • Previous experience in an inbound contact centre environment

  • Ability to remain calm under pressure and handle sensitive or complex situations

  • A proactive and adaptable approach to problem solving

  • Must be locally based, as the role includes both office attendance and remote working for business continuity

If you're a customer service professional who thrives in a dynamic, hybrid working environment and can confidently support a wide range of enquiries, we’d love to hear from you.