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Customer Service Executive

Job Description

Job Title: Customer Service Executive

Work Pattern: Full time 9:00 AM - 8:00 PM on a rota basis

Duration: Permanent

Location: Cheadle SK8

Salary £23k

About the Role:
We're looking for a passionate and detail-oriented Customer Service Executive to join our team. This vital role ensures a seamless and customer-focused car-buying journey by supporting Personal Car Buyers and customers through the entire process, including aftercare. If you thrive in a fast-paced environment and excel at communication and organisation, this could be your next opportunity.

Work hours: Monday to Sunday, 9:00 AM - 8:00 PM on a rota basis. Flexibility is essential, as weekend and bank holiday shifts are required (time off is provided during the following week for these shifts).

This is an office-based role due to regulatory requirements.

Responsibilities:

  • Coordinate and submit all required documents and supporting information for car purchases.
  • Ensure a smooth and efficient handover to the Car Collection Team.
  • Proactively communicate with customers and dealers to maintain high levels of satisfaction.
  • Collect customer testimonials and photos from successful purchases.
  • Provide support to customers post-purchase, addressing any issues or concerns.

Skills and experience:

  • Excellent organisational and time management skills.
  • Outstanding attention to detail.
  • Strong written and verbal communication skills.
  • Ability to take ownership of tasks and see them through promptly.
  • Fast-paced administrative or office experience is essential.
  • Industry experience is beneficial but not required.
  • A positive, motivated, and passionate attitude toward your role and the business.

What We're Looking For:

We need someone who is self-motivated, eager to learn, and capable of managing multiple tasks efficiently. While experience in the motor industry is an advantage, your dedication to providing exceptional support and maintaining high standards in all tasks is what will set you apart.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk