Location: GL5
Hours: 18 hours per week (Monday – Friday, 9:00 AM – 3:00 PM)
Contract: 8 weeks
Rate: £15.02 per hour (umbrella)
Stroud District Council’s Community Services Team is seeking a Business Support Assistant to provide vital administrative support across key services, including Community Safety, Health & Wellbeing, Children & Young People, and Environmental Services.
About the Role As a Business Support Assistant, you will work closely with internal teams, communities, and key partners to help deliver essential services. You will be part of a small, dedicated team supporting the Careline community alarm service and managing the Council’s contract with Ubico.
Key Responsibilities:
- Provide administrative support across Community Services, including Health & Wellbeing, Youth, and Environmental initiatives.
- Assist in the delivery of the Careline Service for vulnerable residents.
- Support the digital switchover installation roadmap and promote the new digital service to residents.
- Act as the first point of contact for public enquiries via phone and email.
- Manage and triage anti-social behaviour (ASB) reports, gathering additional information where required.
- Assist with service complaints, FOI requests, and general service-related enquiries.
- Contribute to business process reviews and digital transformation projects.
- Provide financial support, including raising invoices, purchase orders, and debt chasing.
- Assist with document production and minute-taking when required.
- Administrative or business support experience, ideally in a public sector or customer-focused environment.
- Strong communication skills and experience working with partner organisations and stakeholders.
- A solution-focused and customer-centric mindset.
- The ability to work independently and use initiative to solve problems.
- Proficiency in Microsoft Office applications and financial administration.
