Hackney
Temporary
Full time
Join a dynamic Local Authority team in Hackney, delivering a vital service that supports vulnerable households with housing needs, benefit assessments, and homelessness prevention.
THE ROLE
As a Benefits and Housing Needs Officer, you will be responsible for delivering a high-quality, customer-focused service across all areas of housing needs and welfare support.
- Assess Housing Benefit, Council Tax Reduction, and Discretionary Housing Payments in line with legislation
- Provide advice and support to prevent homelessness and manage housing need across the borough
- Assess homelessness applications and arrange temporary accommodation when appropriate
- Maintain accurate financial and casework records across multiple systems
- Manage the Housing Register, including medical assessments and social housing lettings
- Conduct home visits to verify residency and support vulnerable residents
- Liaise with internal and external partners to deliver cost-effective solutions and holistic support
The successful candidate will have previous experience working in a similar Benefits and Housing Needs Officer role within a Local Authority setting.
- Strong understanding of housing benefit legislation, homelessness law, and discretionary schemes
- Experience managing a complex caseload and working to strict deadlines
- Confident in conducting assessments and making decisions based on legislation and policy
- Excellent communication and customer service skills, particularly with vulnerable or disadvantaged groups
- Competent using housing and benefits IT systems and recording detailed case notes
Temporary – 3 months
The pay range for the role is £26.00 to £29.00 per hour LTD company rate. The PAYE equivalent is £22.17 to £24.72 per hour, inclusive of holiday.
HOW TO APPLY
If interested in this role please apply via the link or email bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role in more detail!
