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West Lancashire Borough Council

Job Description

Job Title: Anti-Social Behaviour Officer
Employer: Service Care Solutions on behalf of West Lancashire Council
Location: Skelmersdale
Pay Rate: £15.86 per hour

Job Overview:


Service Care Solutions is assisting West Lancashire Council in recruiting an Anti-Social Behaviour Officer to join the Tenancy Services Team in Skelmersdale. In this role, you will be responsible for investigating and resolving cases of anti-social behaviour (ASB) among council tenants and leaseholders. You will collaborate with relevant agencies, providing intensive support to residents and implementing action plans according to the Council's policies and procedures.

Key Responsibilities:

  • Case Investigation and Resolution: Investigate ASB cases, working closely with tenants, leaseholders, and relevant agencies to effectively resolve issues.
  • Action Planning: Create and implement action plans and risk assessments tailored to individual cases.
  • Legal Actions and Documentation: Coordinate with the Council's Legal Team to prepare warnings, Notices, Acceptable Behavioural Contracts, and Injunctions.
  • Resident Visits: Conduct field visits to assess situations, offer support, and collect evidence as needed.
  • Court Representation: Prepare cases for court, attend hearings as a witness, and provide support to other witnesses.
  • Community Cohesion: Contribute to the Council's community-focused approach, fostering pride and cohesion among residents.

Candidate Requirements:

  • Experience: Minimum of 2 years' experience managing anti-social behaviour cases within a social housing context.
  • Knowledge: Strong understanding of housing issues and ASB legislation.
  • Interpersonal Skills: Experience in working with vulnerable individuals or those with complex needs; skilled in managing conflicts and disputes.
  • Fieldwork: Ability to conduct extensive fieldwork, including home visits and joint visits with partner agencies.
  • Education: 5 GCSEs at grade C or above.
  • Other Requirements: A valid driver's license is essential. Familiarity with the QL Housing Management System is preferred.

Benefits:

This position offers the chance to make a meaningful impact in the community, working with a committed team to improve resident welfare and neighbourhood safety.
If you meet these qualifications and are interested in supporting anti-social behaviour management in West Lancashire, please contact Lewis Ashcroft at Service Care Solutions at Lewis.Ashcroft@servicecare.org.uk to apply.