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Telecare Officer

Job Description

Telecare Officer

Working Hours

Shift: Monday to Sunday Working hours: 36 hours per week

Contract

Initially a 3 months contract

Location

Hillingdon

Salary

£20ltd per hour

Job Description

The London Borough of Hillingdon are recruiting for a Telecare Officer to support the digital upgrade Programme. The Telecare Support Officer will be responsible for supporting clients in the migration of their analogue phone line to a digital connection, carrying out client reviews and survey over the phone and scheduling appointments for equipment replacement.

Responsibilities

  • Support Hillingdon call centre in the migration of analogue to digital TEC equipment
  • Carrying out telephone surveys and responds to enquiries and follow through queries with appropriate course of action
  • Prioritise and log all call activities (call reason and call action) and update the Telecare call handling system (Jontek answerlink)
  • Contact service user / carers by telephone and carry out telephone surveys and reviews and book an appointment for an installer to visit the person at home.
  • Ensure follow up are completed effectively and timely.
  • Update adult social care IT systems accurately and in a timely manner.
  • Be the lead Customer Services for all query pertaining to the digital upgrade of the telecare equipment.
  • Work closely with Hillingdon call centre and the provider of the call response service
  • Work in partnership and close liaison with other health, social care and voluntary sector partners as required.
  • Attend meetings as and when required.

Requirements

  • Have an understanding and interest in Telecare technology.
  • Experience of call handling platform
  • Enjoy working with people who are older or who have complex health needs
  • Can demonstrate excellent written and verbal communication skills
  • Experience of keeping detailed records and notes including databases
  • Good organisational skills, be able to prioritise work and work under pressure
  • Good level of general education to GCSE or similar
  • Experience in Telecare installation, assessment or call handling
  • Ability to prioritise your work and use own initiative
  • Positive attitude
  • Flexibility & responsiveness

How to Apply

If you are interested in this role, please apply with your CV and a cover letter.