SEND Complaints Officer

Job Description

Worcestershire County Council are currently seeking a highly motivated and experienced SEND Complaints Officer to join their team.

This role is initially for 3 months.

Rate: £20 umbrella an hour
Location: Worcester, Hybrid working

Key Responsibilities

• Undertake Stage 1 Complaints investigations and responses in respect of SEND Services
• Track complaints through the Complaints Procedure producing key data analysis/performance information reports
• Identify and present qualitative learning/key themes from Complaints and support the dissemination of this learning
• Work with SEND Services to support the implementation of learning from Complaints

Requirements

• Substantial experience of working in SEND services and SEND service delivery
• Substantial experience of effective continuous improvement in service delivery
• Substantial experience of working with statutory complaints and the appeal processes
• A qualification in SEND and evidence of significant and extensive experience

How to Apply

If you meet the requirements and are interested in this exciting opportunity as a SEND Complaints Officer, please submit your CV