Right to Buy Officer
Position: Right to Buy Officer
Location: Doncaster DN1
Pay Rate:
- PAYE: £14.98 per hour
- LTD: £17.89 per hour
Job Overview:
We are recruiting for a Right to Buy Officer to process Right to Buy applications, ensuring compliance with legislation and internal policies. This role requires excellent communication skills, strong organizational abilities, and a commitment to providing outstanding customer service.
Key Responsibilities:
- Manage Right to Buy applications, providing advice and support to customers throughout the process.
- Conduct telephone and face-to-face interviews, including home visits, for Right to Buy applicants and financial contributors.
- Ensure all applications are processed in line with statutory timescales and compliance requirements.
- Liaise with internal departments, external stakeholders, and housing providers to address property valuation and boundary issues.
- Maintain accurate records, case notes, and service data in line with GDPR.
- Provide performance data related to service delivery and contribute to procedure updates.
- Assist customers with home improvement requests, following company procedures.
Essential Criteria:
- NVQ Level 2 (or equivalent) in business administration or customer care, or 3 GCSEs at A*-C.
- Strong IT proficiency, including Microsoft Office.
- Knowledge of Right to Buy legislation and Money Laundering Regulations.
- Experience in customer service, handling complex inquiries and complaints.
- Excellent communication skills-written, verbal, and interpersonal.
Desirable:
- Full, valid driving license.
Additional Information:
This role may require occasional travel for home visits. Flexible working is essential, with a focus on safeguarding and providing a high standard of service.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
