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Repairs Coordinator (Scheduling) (Housing)

Job Description

Job Title: Repairs Coordinator (Scheduling) (Housing)

Salary: £13.93 P/H PAYE (Inclusive of Holiday Pay) | £16.02 P/H LTD Umbrella

Hours: 18.50 Hours Per Week
Type: Temporary Ongoing
Location: Bristol, BS4
Work Pattern: Flexible E.G - 8:00 - 18:00 Thursday/Friday

E.G - 09:00 - 15:30 Wednesday/Thursday/Friday

Are you looking for an opportunity to contribute to the success of a thriving team within our Client's Growth and Regeneration Directorate? We are seeking a Repairs Coordinator to join our client's Responsive Repairs team. In this role, you will play a vital part in ensuring that repairs are efficiently scheduled, tenants are kept informed of their appointments, and resources are used effectively.

As the Repairs Coordinator, you will be responsible for maintaining communication with site teams, ensuring repairs are completed on time, and addressing any health and safety concerns related to resource management. This is an exciting role for someone who thrives on providing excellent customer service and making sure repairs are done right the first time.

Key Duties and Responsibilities:

  • Manage and schedule repairs for site colleagues, ensuring timely communication with tenants about delays or changes.
  • Monitor the progress of repairs throughout the day, ensuring deadlines are met and health and safety standards are upheld.
  • Maintain accurate records of repair status and ensure systems are updated in real-time.
  • Provide advice and guidance to customers, contractors, and colleagues on repair-related queries.
  • Liaise with contractors and make outbound calls to schedule or follow-up on repairs.
  • Monitor and provide feedback on completed repairs, ensuring high-quality outcomes.

Qualifications and Experience:

  • Strong customer service experience, especially in handling enquiries and providing advice.
  • Excellent organisational and time-management skills.
  • Ability to work with mobile devices and scheduling software.
  • Familiarity with health and safety protocols.
  • Strong communication skills and the ability to liaise with various stakeholders.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk