Oxford
Temporary
Full time
Are you an experienced Council Tax Recovery Officer looking for your next opportunity? Oxford City Council is seeking a dedicated professional to join their Financial Services team on a temporary basis.
THE ROLE
As a Recovery Officer, you will be responsible for the collection of outstanding Council Tax and Business Rates, ensuring effective debt recovery and enforcement.
- Contact customers who have fallen behind with payments and negotiate repayment plans
- Process incoming data in line with legislation and council policies
- Identify and escalate cases for legal enforcement or write-off where appropriate
- Maximise take-up of benefits, discounts, exemptions, and reliefs for eligible customers
- Use recovery systems and applications to support debt collection
- Refer suitable debtors to Advice Centres for additional support
- Support service improvements and continuous development of the Revenues team
The successful candidate will have previous experience in a similar role, specifically within local authority Council Tax and Business Rates recovery.
- Strong negotiation skills to secure realistic repayment plans
- Experience in financial collection or debt recovery, particularly Council Tax and Business Rates
- Ability to manage a busy workload and meet targets while maintaining high service levels
- Proficiency in Civica (Open Revenues) – experience with Civica Pay is not sufficient
- Excellent communication skills to explain legislation and recovery processes to customers
- Temporary – 3 months
- The pay range for the role is £20.43 to £23.00 per hour LTD company rate. The PAYE equivalent is £17.42 to £19.61 per hour, inclusive of holiday.
If you’re interested in this role please apply directly or email bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role in more detail!
