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Receptionist

Job Description


Receptionist
Hourly Rate: £14.79 LTD
Duration: 3 months (temporary)
Days Worked: Monday - Friday 12.00pm - 6.00pm
Positions Available: 2
Location: Basingstoke
Job Purpose:
To deliver exceptional front-line customer service to all visitors and callers at Berkshire House. The Receptionist will ensure adherence to Sovereign's standards for quality, accuracy, and responsiveness while following organisational policies and procedures.

Key Responsibilities:


  1. Customer Service:
  2. Provide a prompt, courteous, and friendly greeting to all visitors and callers.
  3. Efficiently and accurately handle enquiries, offering advice and information as needed.

  4. Visitor Management:
  5. Ensure all visitors sign in and are issued badges in compliance with Fire Regulations.
  6. Manage situations calmly that may present potential embarrassment or security risks.

  7. Telephone Management:
  8. Answer all calls within agreed service standards, handling general enquiries or transferring calls to relevant staff, ensuring all calls are announced before connection.

  9. Post and Courier Handling:
  10. Open, sort, and distribute incoming post securely.
  11. Prepare outgoing mail for collection and liaise with couriers for incoming and outgoing packages.

  12. Team Collaboration:
  13. Build and maintain effective working relationships with colleagues, contractors, and partnering agencies to support Sovereign's corporate objectives.

  14. Health, Safety, and Compliance:
  15. Adhere to Health and Safety policies and promote equal opportunities and customer care in line with organisational objectives.

  16. Learning and Development:
  17. Engage in training activities to enhance personal effectiveness and improve role performance.

  18. Additional Duties:
  19. Undertake any other reasonable duties aligned with the role's responsibilities to meet organisational needs.

Requirements:

  • Strong interpersonal and communication skills.
  • Ability to handle enquiries efficiently and professionally.
  • Experience managing visitor protocols and front-line customer service.
  • Familiarity with telephone systems and mail handling procedures.
  • Calm under pressure with a proactive approach to problem-solving.