Job Title - Property Repairs Support

Location - Seaham, County Durham SR7

Contract - Temp - Initial 8 weeks

Hours - 37

Role summary - The Property Repairs Support role is a vital position within the company. As Property Repairs Support, you will be responsible for providing high-quality administrative support to the Property Repairs Teams, including repairs, voids, gas, and electrical teams. You will ensure that the Property Repairs administrative systems are used to their full potential and that information is accurate, up to date and passed to other departments as required.

Key Responsibilities:

• Provide high-quality administration and support to the Property Repairs Teams
• Ensure that Property Repairs policies, procedures and timescales relating to administration support are followed.
• Responsible for productivity and performance and yourself and your team ensuring the day to day support tasks are carried out
• Ensure that the Property Repairs administrative systems are used to their full potential and that information is accurate, up to date and passed to other departments as required.
• Demonstrate high levels of customer experience, including dealing with customer enquiries immediately following first contact with the customer within corporate timescales and ensuring that the customer is at the heart of decision making.
• Update the Housing Management and Property Repairs systems including data entry, raising works orders, investigating queries, dealing with variations and completing works orders with accurate information within designated deadlines.
• Responsible for contacting customers in relation to seeking and providing information and arranging of appointments including providing support to adhere to compliance of legislation in relation to the gas servicing and electrical inspection programmes.
• Raise purchase orders and requisitions on the company finance system abiding by company and financial procedures, monitor progress on those orders and assist in the approval and completion process.
• Provision of administrative support in the procurement and daily management of vehicle fleet to help ensure an effective and efficient fleet service is maintained.
• Update the void tracking system, collating void packs and certification and ensuring all completed repairs and SORs are entered into the system.
• Work with the Property Repairs Supply Chain assisting in ordering materials, replenishing van stock, tracking orders and liaising with Planners and Team Leads to ensure contractual KPIs are met.

Requirements:

• Demonstratable experience in customer service skills and delivering front line services to customers in a challenging operational environment.
• Demonstrate a thorough understanding and track record of managing the pressures of conflicting priorities within a Property Repairs team.
• Effective use of repairs ICT as well as other IT and media as appropriate
• Able to prioritise to achieve realistic targets, costs, and time deadlines.
• Demonstrates excellent communication skills including face to face, telephone, and written.
• Understand the work of Property Repairs and the remits of different departments.
• Demonstrates continuous development in a customer driven service.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk