Job Title: Property Manager

Location: London N1

Contract: Temp

Hours: 35

Salary: £19.34 p/h PAYE. - £23.14 LTD.

Role Summary:

As a Property Manager, you'll manage a diverse portfolio of homes, playing a crucial role in building vibrant and cohesive communities. You'll work closely with residents, managing agents, and contractors to ensure smooth operations and foster positive relationships. Your proactive approach to handling property-related issues and overseeing service charges will contribute to an enhanced resident experience.

Key Responsibilities:

• Listen to residents' concerns and resolve issues affecting their homes.
• Maintain a visible and approachable presence, fostering trust and rapport with residents and stakeholders.
• Actively collaborate with internal and external teams to continuously improve service quality.
• Expertly manage service charge budgets, ensuring clear communication with residents.
• Communicate updates empathetically and professionally to keep residents informed.
• Host community events to encourage open dialogue and address resident concerns directly.
• Support resident complaints, working alongside the complaints team to ensure swift and fair resolution.
• Conduct investigations and document outcomes transparently, including in anti-social behaviour cases.
• Partner with building managers and housing officers to elevate the resident experience.
• Oversee health and safety standards, ensuring homes are safe and well-maintained.
• Regularly inspect properties to maintain high standards and compliance.
• Lead initiatives for continuous improvements, coordinating with repairs and maintenance teams.
• Ensure compliance with legal and financial regulations, acting in alignment with internal policies.

Requirements:

• Strong customer service background, ideally in a housing context.
• Excellent communication skills, both verbal and written, suited for diverse audiences.
• Proven resilience and problem-solving abilities.
• Experience in investigation, negotiation, and influencing.
• Analytical, with a strong focus on customer needs.
• Proficient in collaboration, IT skills, and managing deadlines with attention to detail.
• Qualification in IRPM, ARMA, or RICS preferred.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk