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Performance and Compliance Lead

Job Description

Performance and Compliance Lead
King's Cross
Temporary
Full-time - Hybrid
We are recruiting a Performance and Compliance Lead for a leading Housing Association based in King's Cross. This is a key role for a proactive individual with strong housing, compliance, and management experience who thrives in a fast-paced environment.


THE ROLE
This pivotal role is designed to enhance performance and compliance across the organisation, leading a team and driving innovation to optimise service outcomes. Key responsibilities include:

  • Managing and leading a team, including Voids and Lettings Coordinators and regional administration colleagues.
  • Overseeing voids and lettings processes, ensuring compliance with policies and procedures.
  • Developing and implementing performance improvement strategies using data analysis and insights.
  • Producing detailed reports for senior management and stakeholders using advanced tools such as Power BI.
  • Managing and quality-assuring datasets to monitor and track performance outcomes.
  • Coordinating multiple projects to improve internal business processes.
  • Collaborating with internal and external stakeholders to ensure service excellence.


THE CANDIDATE
We are seeking an experienced professional with a strong background in housing and compliance. The ideal candidate will have:

  • Previous experience in a similar role, ideally within the housing sector.
  • Strong line management experience, with the ability to lead and motivate a team.
  • Proficiency in advanced Excel (Formulas, Power Pivot, Power Query) and experience using property management systems such as NEC.
  • Excellent communication and analytical skills, with the ability to present complex data clearly.
  • A customer-focused approach to ensure processes align with resident satisfaction.


THE CONTRACT
Temporary - 3 months
Full time, Hybrid 3 days per week in office
The pay rate for the role is £35.00per hour LTD company rate. The PAYE equivalent is £29.84 per hour, inclusive of holiday.


HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role in more detail!