Operations Manager - Homelessness Services (Vulnerable Women and Young Parents Services)
Rochdale
Salary: £23,552 - £25,581 (Pro Rata)
24 hours per week
Permanent

Our client is a leading charity dedicated to delivering quality support services to vulnerable homeless women, young parents, and families affected by domestic abuse across Northwest England.

The Role:
We are looking for an innovative and compassionate Operations Manager to lead our clients frontline homelessness services supporting vulnerable women and young parents. This is a dynamic and vital role that will oversee the development and delivery of high-quality, trauma-informed services, ensuring they are accessible, responsive, and in line with our guiding principles and strategies.

Key Responsibilities:

• Lead and coordinate homelessness services for vulnerable women and young parents, ensuring compliance with our clients strategies, policies, and procedures.
• Develop and maintain services that are trauma-informed, needs-led, and actively involve the contribution of individuals and families using the services
• Foster a positive and inclusive working environment that encourages teamwork, innovation, and continuous improvement.
• Provide consistent line management, support, and development to staff, volunteers, and students.
• Build strong relationships with commissioners, stakeholders, and other agencies to promote a collaborative approach to service delivery.
• Monitor, evaluate, and report on service provision, quality, and performance to meet our clients, contract, and funder requirements.

Person Specification:

• A relevant qualification in Management, Housing, Children and Young People, or Women's Studies (Diploma/Degree/NVQ 7 or equivalent work experience).
• Proven experience in the field of homelessness, young parents, multiple disadvantages, or violence against women and girls (VAWG).
• Ability to inspire, lead, and support a diverse team to deliver high-quality outcomes.
• Experience in monitoring and reporting against organizational plans, targets, and budgets.
• A clear communicator, able to adapt tone and style to a range of audiences.
• Strong commitment to equal opportunities and anti-discriminatory practice.
• Ability to travel regularly for training and meetings; access to a car is essential.

The Package

• Operations Manager role, 24 hours. 23 days annual leave (pro-rata) rising to 28 days + 8 bank holidays.
• Pension plan via NEST, health plan including free eye tests, access to counselling, and reduced gym membership.
• Salary sacrifice schemes for bikes and tech.
• Flexi working hours for non-rota posts, holiday purchase scheme, and Christmas savings scheme.

Referral Bonus
If this Permanent Operations Manager role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Operations Manager role, please send your CV mickey . stepans @ service care . org . uk or call me on 01772 208 966 discuss the vacancy in more detail. Also, if this Homeline Response Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region.