Job Title - Mutual Exchange Officer (Part time)

Location - Tunbridge Wells TN1

Contract - Permanent

Hours - 21 (These can be chosen by the candidate, within core business hours)

Role summary - Our client is seeking a Mutual Exchange Officer to join their team. This role is vital in ensuring mutual exchange applications are efficiently processed and that residents receive excellent support throughout the process.

Key Responsibilities:

• Process mutual exchange applications, ensuring all data is recorded accurately and applications are submitted within the target timescales.
• Liaise with internal teams and external parties to ensure properties meet legal and health and safety standards, such as gas safety and electrical checks.
• Conduct verification checks on prospective customers, including obtaining references, credit checks, and housing benefit verifications.
• Ensure all documentation related to mutual exchanges is input into record management systems and scanned into electronic files.
• Respond to correspondence from customers, councillors, MPs, and other stakeholders within agreed timescales.
• Collaborate with teams such as Neighbourhood Management, Customer Services, and Income Management to ensure compliance with all mutual exchange procedures.
• Promote mutual exchange opportunities to existing and potential tenants in partnership with the Housing Options Manager.
• Work within the General Data Protection Regulations (GDPR) to ensure the integrity of personal information and attend regular training on data protection.

Requirements:

• Experience working in a customer-facing environment with strong customer care skills.
• Accurate data processing and recording abilities.
• Confident in using Microsoft Office, with experience in housing systems like Genero and platforms like Touchpoint and SharePoint (desirable).
• A strong understanding of confidentiality and data protection principles.
• Strong commitment to delivering excellent customer service.
• Effective communicator, both verbally and in writing, across various stakeholder groups.
• Analytical skills with the ability to interpret data and information to reach sound conclusions.
• Relationship management skills to build productive internal and external relationships.
• Resilient under pressure with strong self-management skills.
• Adaptable to change with a commitment to continuous improvement.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk