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Medical Receptionist

Job Description

Medical Receptionist
Hours: Part-time or Full-time | Flexibility required | 8:00 AM to 6:00 PM | Monday to Friday
Location: Cleveland
Contract: Permanent and Locum options available
Pay: Dependent on contract


Job Summary

  • We are seeking a reliable, motivated Receptionist to join our friendly and dynamic team at our busy surgery.
  • The ideal candidate will have excellent telephone and face-to-face communication skills, along with a passion for providing outstanding service to our patients.
  • This is a diverse role, where no two days are the same, so we're looking for someone who thrives in a fast-paced environment and enjoys interacting with people.


Main Duties & Responsibilities

  • Patient Interaction: Answer telephone calls, face-to-face enquiries, and online queries. Assess patient needs and guide them to the appropriate services.
  • Appointment Scheduling: Use the EMIS clinical system to schedule appointments, manage queries, and maintain accurate appointment records. Full training on the EMIS system will be provided.
  • Administrative Support: Assist with general administrative tasks, including processing patient information, distributing messages, and providing support to the clinical team.
  • Team Collaboration: Act as the central point of contact for patients and work closely with both the clinical and administrative teams to ensure efficient service delivery.
  • General Reception Duties: Greet patients, assist with inquiries, and support the smooth running of the practice with various administrative tasks.

Key Skills & Experience
Essential:

  • Experience of working with the general public.
  • Excellent communication skills (both written and verbal).
  • Strong IT skills (email, Word, etc.).
  • Good time management and organizational skills.
  • Ability to work independently and as part of a team.
  • Flexibility to work across a range of hours.
  • Experience in a GP practice or primary care setting.
  • Administrative experience in a healthcare environment.



Benefits:

  • Four weekly payroll runs
  • £250 Welcome Bonus
  • £250 training allowance
  • Excellent pay rates
  • Exceptional referral bonuses
  • Specialists mental health consultants offering single point of contact
  • Frequent notifications for upcoming opportunities via text and email
  • Ltd & PAYE payment options available
  • Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
  • FREE DBS disclosures provided via fast track online services
  • FREE Occupational Health Check and Immunisations
  • £150 Switching Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.
  • £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of 150 hours in your new placement.
  • £750 Referral Bonus - Simply refer your friend. If they get the role, we'll give you up to £750.



To Apply: Please contact Eleanor: eleanor.binns@servicecare.org.uk | (01772) 208 963