Medical Receptionist
Hours: Part-time or Full-time, Flexibility required (8:00 AM to 6:00 PM, Monday to Friday)
Contract: Permanent and Locum options available

Job Summary

We are seeking a reliable, motivated Receptionist to join our friendly and dynamic team at our busy surgery. The ideal candidate will have excellent telephone and face-to-face communication skills, along with a passion for providing outstanding service to our patients. This is a diverse role, where no two days are the same, so we're looking for someone who thrives in a fast-paced environment and enjoys interacting with people.
We offer full training for this role, and while prior experience in a similar role is advantageous, it is not essential. Flexibility in working hours is key, and we are open to both part-time and full-time applicants.

Main Duties & Responsibilities

• Patient Interaction: Answer telephone calls, face-to-face enquiries, and online queries. Assess patient needs and guide them to the appropriate services.
• Appointment Scheduling: Use the EMIS clinical system to schedule appointments, manage queries, and maintain accurate appointment records. Full training on the EMIS system will be provided.
• Administrative Support: Assist with general administrative tasks, including processing patient information, distributing messages, and providing support to the clinical team.
• Team Collaboration: Act as the central point of contact for patients and work closely with both the clinical and administrative teams to ensure efficient service delivery.
• General Reception Duties: Greet patients, assist with inquiries, and support the smooth running of the practice with various administrative tasks.

About Us

Our surgery is a growing GP practice serving over 10,000 patients. We pride ourselves on providing high-quality, personalized care with a strong emphasis on illness prevention and supporting patients towards self-reliance. Our multidisciplinary team of GPs, Nurse Practitioners, Nurses, and Health Care Assistants work together to deliver the best possible care to our patients.

Key Skills & Experience
Essential:

• Experience of working with the general public.
• Excellent communication skills (both written and verbal).
• Strong IT skills (email, Word, etc.).
• Good time management and organizational skills.
• Ability to work independently and as part of a team.
• Flexibility to work across a range of hours.

Desirable:

• Experience in a GP practice or primary care setting.
• Administrative experience in a healthcare environment.

Personal Qualities

• Polite, confident, and approachable.
• Flexible and cooperative with a strong work ethic.
• Motivated, proactive, and positive.
• Sensitive and empathetic, especially in challenging situations.
• Able to manage multiple tasks and work well under pressure.

Other Requirements

• Enhanced Disclosure and Barring Service (DBS) check required.
• Must be educated to GCSE level or equivalent.