Learner Experience Officer
Service care Solution are currently recruiting for a Learner Experience Officer in Westminster
The Learner Experience Officer will provide exceptional front-line services across Westminster Adult Education Service (WAES) sites. These roles are critical in ensuring a positive learner experience by delivering high-quality customer service, supporting admissions and enrolment processes, and carrying out administrative duties.
Pay rate - £18.04 PAYE / £22.36 Umbrella per hour
Main Responsibilities
As a Learner Experience Officer you will be responsible for:
- Deliver outstanding front-line customer service at reception desks and Learner Hubs across WAES sites.
- Support all aspects of admissions and enrolment processes, adapting to changing priorities.
- Issuing room keys and processing deliveries.
- Booking initial assessments and learner interviews.
- Handling customer payments and issuing ID badges.
- Issuing examination certificates.
Requirements:
- A full enhanced DBS
- Excellent customer service experience.
- Outstanding written and oral communication skills.
- Proficiency in IT and Microsoft Office applications
Working with Service Care Solutions comes with many benefits, including:
- A specialist consultant within an experience and dedicated recruitment team
- Excellent rates of pay
- Payroll services twice a week
If you are interested in the Learner Experience Officer or know of anyone who may be, please contact Emma at Service Care Solutions by email at emma.petricco@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!
