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Lead Complex Case Manger

Job Description

Service Care Solutions is recruiting for a Lead Complex Case Manager for a hybrid role based in Birmingham. This position is inside IR35.


Key Details:

  • Location: Hybrid (Birmingham NHS)
  • Hours: 22.5 hours per week, Monday to Friday (09:00 - 17:00)
  • Contract: Until the end of the financial year 2024/2025
  • Pay: £41 Ltd per hour
  • Patient-Facing Role: Yes, involving both face-to-face and remote assessments (via Teams)


Role Overview:
The Lead Complex Case Manager will collaborate with health, social care, and independent sector colleagues to ensure that care management processes are thorough and appropriate. Responsibilities include:

  • Presenting assessments to the BSOL Continuing Care Panels for ratification.
  • Following the National Framework for NHS Continuing Healthcare (CHC) to coordinate and participate in MDT eligibility recommendations for CCG verification.
  • Managing a complex clinical caseload, including:
    • Conducting assessments and reviews (CHC reviews, unscheduled reviews, and Fast Tracks).
    • Implementing and managing Personal Health Budgets.
    • Ongoing case management of patients funded by CHC, Mental Health, and Learning Disabilities.
  • Ensuring all assessments are robust, transparent, and, where necessary, multi-agency for NHS Continuing Healthcare/NHS-funded Nursing Care.


This role provides an excellent opportunity for experienced professionals to contribute to the effective management and coordination of complex healthcare cases.
Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

  • DBS disclosures provided via fast track online services free of charge
  • 3 weekly payroll runs
  • £250 training allowance
  • Excellent pay rates
  • Specialist mental health consultants offering single point of contact
  • Frequent notifications of upcoming opportunities via text and email
  • Ltd and PAYE payment options available
  • Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities


Please send your CV to andrew.wiles@servicecare.org.uk