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IPS Quality Officer

Job Description

Shropshire Council are seeking an IPS Quality Officer to support the delivery of a high-quality IPS service across Shropshire, Telford & Wrekin. You will work closely with the Senior IPS Specialist and the wider Enable team to ensure their services adhere to the highest standards of compliance and quality assurance, as well as manage data, performance monitoring, and feedback mechanisms to continuously improve their service.

Pay: £15.43 p/h

Location: Your primary work base will be New Zealand House, Shrewsbury with the requirement to also work from community bases.

Contract: The post is Fixed Term until 31.03.2025, for 21 hours per week.

Hours: Normal office hours are 7am - 7pm Monday - Friday and 8am - 1pm Saturday with a minimum lunch break of 30 minutes. Occasional work may be required,

Key Responsibilities:

  • Compliance & Quality Assurance:

    • Develop and monitor quality assurance systems in line with IPS Fidelity standards.
    • Coordinate document collation, appointments, and itineraries for Enable Fidelity Reviews and Contract Review Meetings.
    • Ensure all quality assurance documentation is in place and accessible.
    • Produce key performance indicator reports and present them in various formats.
    • Collect and integrate client feedback to drive service improvements.

  • Data Assurance:

    • Maintain electronic data storage systems and produce regular monitoring reports for internal and external stakeholders.
    • Present data at team meetings and monitor client equality and diversity metrics.

  • Relationship Management:

    • Build and maintain effective working relationships with internal and external agencies.
    • Market and profile the service, deliver communications strategies, and collect employment recovery stories.

  • Client Caseload Management:

    • Manage a small caseload of clients and process service referrals.

  • Continuous Improvement:

    • Stay up to date with vocational rehabilitation practices and contribute to Enable's training initiatives.

Job requirements - what you will bring to the role:

  • You must possess a good level of education. Ideally, you will have experience of quality and compliance within a welfare to work arena, but training will be provided.
  • You will need to be a good communicator with good inter-personal skills focussed on achieving positive outcomes.
  • You will be expected to travel to other offices to carry out duties as required.
  • Adopt a customer focused approach when delivering their service, ensuring engagement with service users and maintenance of an appropriate personal profile.

If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions on 01772208964 or email me at kat.shah@servicecare.org.uk.

Working with Service Care Solutions comes with many benefits, including:

  • A specialist consultant within an experience and dedicated recruitment team
  • Excellent rates of pay
  • Payroll service twice a week

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.