Brent
Temporary
Full time
Join a Local Authority team in Brent as a Housing Resolutions Officer, providing tailored housing options advice to households in temporary accommodation. Help individuals move into settled housing while ensuring compliance with housing legislation and tenancy support services.
THE ROLE
As a Housing Resolutions Officer, you will support households in temporary accommodation by offering advice on housing options and ensuring they receive the assistance needed to transition into settled accommodation.
- Conduct home visits to assess housing needs and provide tailored advice on available housing options.
- Support residents in bidding for social housing and accessing private rental options.
- Investigate and resolve complaints, tenancy breaches, and anti-social behaviour within temporary accommodation.
- Assess the suitability of temporary accommodation and issue offer and suitability letters in line with legal requirements.
- Work with landlords, housing providers, and partner agencies to ensure property standards and compliance.
- Investigate cases of domestic violence and fear of violence, taking necessary action to protect residents.
- Maintain accurate records, monitor performance data, and contribute to service improvement.
The ideal candidate will have previous experience in a similar housing role, particularly within homelessness services or housing options.
- Strong knowledge of housing legislation, including the Housing Act 1996, Homelessness Reduction Act 2017, and related case law.
- Experience providing advice and support to vulnerable individuals, particularly those in temporary accommodation.
- Understanding of tenancy rights, landlord-tenant law, and the suitability of accommodation assessments.
- Ability to manage caseloads, prioritise tasks, and work effectively under pressure.
- Strong communication and negotiation skills, with the ability to resolve housing disputes.
Temporary – 3 months
The pay rate for the role is £25.00 per hour LTD company rate. The PAYE equivalent is £21.31 to per hour, inclusive of holiday.
HOW TO APPLY
If you’re interested in this role and match the criteria, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role in more detail!
