Location: SE1 (with homeworking flexibility)
Salary: £24.93 per hour (Ltd Rate)
Contract Type: Temporary
About the Organisation:
A leading housing provider in South London with a portfolio of over 7,000 homes across nine boroughs. This organisation offers homes for rent (social and affordable), shared ownership, outright sale, and supported housing, as well as a small portfolio of commercial properties and garages. The organisation values dependable, localised services for its customers and promotes an inclusive and supportive environment for staff development.
The Role:
A fantastic opportunity for a Temporary Housing Officer to join a dynamic housing customer services team. This role offers the chance to make a direct impact in delivering homes and services that are well-maintained and trusted by the community. You will be responsible for ensuring high levels of visibility and engagement across your patch, building effective relationships with residents and other stakeholders.
A Day in the Life:
- Respond to general enquiries, providing advice to residents.
- Process mutual exchanges, successions, and other types of assignments.
- Work with residents and their advocates, considering management transfers in cases such as domestic abuse, gang violence, or MARAC recommendations.
- Collaborate with managing agents and the Resident Support Team to address safeguarding issues and ensure residents receive necessary help.
- Work with the Estate Standards Team to resolve maintenance issues.
- Partner with the Community Safety Team to log cases and conduct joint investigations when required.
- Progress tenancy enforcement action and manage legal cases with support from the Legal Team.
- Carry out tenancy visits and ensure issues such as repairs or safeguarding concerns are addressed.
- Review service charge bills and address any discrepancies.
- Support the management of empty homes, collaborating with the Repair and Allocations Teams for efficient turnaround.
- Conduct viewings and sign-ups, ensuring a seamless customer experience.
- Maintain accurate records and documentation.
- Be part of a paid 24/7 emergency duty rota (approx. 1 week every 8-10 weeks).
- A housing qualification or equivalent Housing Management knowledge is desirable. We welcome applicants who are passionate about social housing.
- Experience working with managing agents.
- Strong knowledge of tenancy management.
- Ability to adapt in a dynamic environment, responding to emerging priorities.
- Excellent relationship-building, interpersonal, and influencing skills.
- Experience working to tight deadlines and delivering high-quality outputs.
- Strong communication skills and the ability to engage with a variety of people.
- Proficient in Word and Excel.
- Commitment to confidentiality and data protection.
If you're eager to be part of a housing organisation’s transformation and believe you have the skills and experience to succeed in this role, we'd love to hear from you. Please apply with your CV
Email George.westhead@servicecare.org.uk or call 01772 208966
