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Homeownership Administrator

Job Description

Homeownership Administrator
London, SE1
Type of Service: Housing Association
Length of Contract: 3 Months
Working Hours: 35 Hours
PAY RATE: £18.04 LTD / £15.38 PAYE (inc holiday)


Summary:
We are recruiting for a part-time Homeownership Administrator to join a dynamic team based in London, SE1. This role involves supporting the Homeownership Team to deliver exceptional service to leaseholders, shareowners, and freeholders.


THE ROLE:
The Homeownership Administrator will play a pivotal role in delivering a seamless housing management service for over 1,100 homeowners. Key responsibilities include:

  • Responding to day-to-day enquiries from leaseholders and shared ownership residents.
  • Updating homeowner accounts and issuing Welcome Packs for new residents.
  • Raising requisitions, processing invoices, and maintaining accurate records.
  • Assisting with service charge-related enquiries, including resales and right-to-acquire processes.
  • Collaborating with Neighbourhood and Income Teams to ensure cohesive service delivery.
  • Managing team trackers and administrative tasks, ensuring accuracy and timeliness.
  • Supporting the Homeownership Manager with ad hoc tasks as required.
  • Liaising with Customer Services to provide first-contact resolution and training support.


THE CANDIDATE:
The ideal candidate will have prior experience in a similar housing or administrative role. Key qualifications and experience required:

  • GCSEs or equivalent qualifications, including English and Maths.
  • Proven administrative experience, including diary management and invoice processing.
  • Excellent customer service skills, with a focus on delivering high-quality results.
  • Competency with IT systems, including Microsoft Office and housing management software.
  • Familiarity with social housing and property management is advantageous.


THE CONTRACT:
Working Hours: 35 hours per week
Length of Contract: 3-Month Contract - Likely Temp to Perm
Rate: £18.04 per hour LTD company rate or £15.38 per hour PAYE (inclusive of holiday pay).


HOW TO APPLY:
To apply for this role, please email a copy of your CV to George.westhead@servicecare.org.uk or call 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!