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Homeless Prevention Officer

Job Description

Homeless Prevention Officer
Conwy, North Wales
Temporary
Full-time
Are you passionate about making a difference in the lives of those at risk of homelessness? Join a dynamic team within Conwy's Regulatory & Housing Services as a Homeless Prevention Officer to deliver tailored interventions and support to those in need.
THE ROLE
As a Homeless Prevention Officer, you will take a person-centred approach to case management, working to prevent homelessness and supporting those affected.
Key responsibilities include:

  • Delivering advice and information on housing options to individuals and families at risk of homelessness.
  • Developing and implementing Personal Housing Plans with a focus on "reasonable steps" to prevent or relieve homelessness.
  • Liaising with partner agencies, including health, social care, and law enforcement, to address housing needs.
  • Supporting access to the private rental sector by fostering positive relationships with landlords and letting agents.
  • Maintaining accurate and secure case records for effective case management and reporting.
  • Conducting outreach activities and home visits to deliver community-based support.
  • Championing excellent customer service and ensuring compliance with GDPR and safeguarding protocols.

THE CANDIDATE
The ideal candidate will have previous experience in a similar role, working with vulnerable individuals and families in housing need.
Additional requirements include:

  • Knowledge of housing legislation, particularly the Housing (Wales) Act 2014.
  • Experience in multi-agency collaboration and case management.
  • Strong IT skills, including proficiency in Microsoft Office and database management.
  • The ability to work under pressure, managing a diverse and demanding caseload.
  • A commitment to equality, diversity, and delivering high-quality customer service.

THE CONTRACT

  • Temporary - 3 months ongoing
  • The pay rate for the role is £20.00 per hour LTD company rate. The PAYE equivalent is £17.05 per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!