HFL Block Officer/Housing Officer
Location: Lambeth, London
Contract: 3 Months (Potential for Extension)
Hours: 35 per week

We are seeking a dedicated Housing Officer for a local authority in Lambeth. This role focuses on delivering high-quality housing services and ensuring sustainable tenancies within the community. The initial contract is for 3 months, with the potential for extension.

• Delivering key housing management services to a high standard.
• Assisting and advising residents on tenancy and estate management.
• Updating management information systems with relevant data.
• Responding to complaints and service delivery issues.
• Processing allowances, compensation claims, and discretionary awards.
• Investigating and managing abandoned properties and tenancy fraud.
• Conducting new tenant welcome visits and tenancy reviews.
• Coordinating routine site inspections and monitoring estate service contracts.
• Addressing nuisance and anti-social behavior.
• Promoting tenant participation and community development initiatives.

The ideal candidate will have previous experience in a similar housing role. Key requirements include:

• Proven experience working in partnership with multi-agencies, local residents, community groups, and police.
• Experience managing complex casework and following through successfully.
• Ability to resolve queries and provide advice to customers.
• Supervisory experience, including training and quality checking.
• Strong written skills for providing content for newsletters and reports.

• Hours: 35 per week, Monday to Friday, with occasional evening meetings.
• Duration: 3 months, with potential for a temporary-to-permanent transition.

To apply for this role, please email a copy of your CV to alex.yates@servicecare.org.uk or call on 01772 208966 to discuss the role in more detail. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!