Salary: £34,162 – £36,634 per annum
Hours: 40 hours per week
Type: Permanent
Location: Reading
Start Date: ASAP
Work Pattern: Includes evenings and weekends; full-time, 5 days per week
A fantastic opportunity has arisen for an experienced F&B Manager to join a brand-new, entertainment-led venue opening in the heart of Reading. This dynamic role offers the chance to take the reins in a fun and fast-paced family entertainment centre, packed with features like VR, AR darts, karaoke, arcade games, and more. We are looking for a hands-on leader ready to shape the experience of this exciting concept from the ground up.
Key Duties and Responsibilities:
- Lead, supervise and support front-of-house and kitchen teams, driving high standards in daily service
- Recruit, onboard and train staff to deliver an excellent customer experience
- Maintain schedules to ensure peak-time coverage and optimal team performance
- Deliver excellent customer service, addressing complaints and maintaining a friendly, welcoming atmosphere
- Manage stock control, supplier relationships, and waste reduction
- Take full ownership of P&L management, budgets, pricing, and cost control to maximise profit
- Ensure full compliance with licensing laws, health & safety regulations, and internal policies
- Organise and promote events, offers, and community initiatives to drive footfall
- Oversee opening/closing procedures, equipment maintenance, and supplier coordination
- Act as first responder in emergencies or staff/customer conflict situations
- Monitor performance metrics and generate regular reports for senior leadership
- Continuously evaluate and develop menus, promotions, and service standards to stay ahead of trends
- Lead from the front — this is a hands-on position, not suited to back-office-only management styles
- Must hold a Personal Licence
- Minimum 4 years' experience in a management role within F&B or a similar leisure environment
- Strong conflict resolution and customer service capabilities
- Demonstrated experience in recruitment, training, and team leadership
- Sound knowledge of stock control, waste management, and supplier relations
- Proficient in Excel and reporting systems
- Proven experience managing P&L and budgets
- Performance-based bonus + phone allowance
- 28 days holiday (including Bank Holidays)
- Company pension
- Weekend and evening availability is essential