Job Title: EUD Analyst
Location: Various locations in Hampshire and the Isle of Wight
Contract Length: 6 months from start date
Recruiter: Lewis Ashcroft, Service Care Solutions
Are you experienced in ICT operational delivery and ready to make a difference in a dynamic environment? We have an urgent requirement for an End User Device (EUD) Analyst to join the team supporting multiple locations across Hampshire and the Isle of Wight.
Key Responsibilities:
- Provide an excellent customer experience by supporting end-users and ensuring minimal disruption to services.
- Troubleshoot and resolve EUD incidents, requests, and problems, adhering to Service Level Agreements (SLAs).
- Assist in onboarding new starters, ensuring high standards of service and adherence to Experience Level Agreements.
- Support moves, projects, and events as required.
- Identify service improvements and proactively suggest enhancements to the EUD service.
- Follow established procedures, with a focus on asset management governance.
Required Experience and Skills:
- Excellent customer service ethos and strong communication skills.
- Ability to follow documented procedures and processes.
- Experience in troubleshooting and diagnostics, particularly with Windows 10, smartphones, laptops, and desktops.
- Experience working in ICT operational delivery, with a focus on resolving incidents and improving services.
- Familiarity with ITIL (V3 or V4) and experience using ServiceNow (desirable).
- A full UK driving licence is essential, as the role requires travel to multiple locations across the force.
Additional Information:
- The role involves working flexibly across various sites, with the possibility of unsocial hours or lone working. A police-authorised vehicle may be provided where required.
How to Apply:
For more information or to apply, please contact Lewis Ashcroft at Service Care Solutions.
Contact:
Lewis Ashcroft
Service Care Solutions
Phone: 01172 208962
Email: Lewis.Ashcroft@servicecare.org.uk
