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Customer Service Worcestershire

Job Description

Job Title: Highways and Transport DRT Customer Services Adviser
Salary: £12.59 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Rate
Hours: 35 Hours Per Week
Type: Temporary Ongoing
Location: Worcestershire, WR4
Start Date: ASAP

Are you ready to make a difference in your community? Our client is looking for a dedicated Highways and Transport DRT Customer Services Adviser. This is an exciting opportunity to work within the Economy & Infrastructure Directorate, providing essential services to residents via telephony, webchat, and online platforms.
As a valued member of our Customer Services Contact Centre, you will be at the forefront of supporting our community, helping to resolve complex queries and ensuring high-quality service delivery.

Key Duties and Responsibilities:

  • Act as the first point of contact for telephone, webchat, and online enquiries.
  • Provide vital information and advice on behalf of Worcestershire County Council and partners.
  • Prioritize key actions during emergency response and severe weather events.
  • Deliver end-to-end customer support and take responsibility for resolving issues.
  • Advocate for customers, liaising between them and service areas to ensure efficient communication.
  • Ensure accurate electronic records of all customer interactions.
  • Proactively identify and assist with service improvements.


Qualifications and Experience:

  • Significant experience in a customer service environment, particularly within contact centers.
  • Proven ability to handle complex queries and deliver advice to a wide range of customers.
  • Skilled in using multiple ICT systems to access, record, and provide information.
  • Strong problem-solving abilities, with a creative approach to resolving issues.
  • A high level of integrity when handling sensitive or confidential information.
  • Minimum of 3 GCSEs or equivalent, including Maths and English (Grade C or above), with NVQ Level 3 or equivalent qualification.



If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk