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Customer Service Advisor

Job Description

Job Title: Customer Service Advisor
Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Stoke, ST1
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:00pm

Are you dedicated to delivering outstanding customer service and looking for a meaningful role within a supportive team? As a Customer Service Advisor, you'll play a vital part in our client's Housing and Customer Services Directorate, where you'll engage directly with the public in both telephone and face-to-face settings. Join us in ensuring that every interaction contributes to a positive customer experience and meets our service quality standards.
Key Duties and Responsibilities:

  • Address a range of specific and general inquiries from the public, internal departments, and external agencies, aiming for resolution at the first point of contact.
  • Process customer payments through multiple channels, including cash and cheque, while maintaining compliance with audit standards.
  • Operate various computer systems, including CRM, advanced telephony, and alarms, to facilitate efficient customer interactions.
  • Support customer inquiries across multiple channels, including online and text-based platforms.
  • Compile statistical data and reports to assist in service evaluation and improvement.
  • Actively participate in keeping administrative systems and procedures up to date.
  • Report technical faults with equipment to ensure continuous service.
  • Provide flexible shift coverage to maintain core service hours as needed.
  • Support equalities, data protection, and health and safety policies to uphold customer and data security.


Qualifications and Experience:

  • Previous experience in a customer service, call center, or similar environment with a focus on quality customer care.
  • Proficiency in computer applications, including CRM systems, word processing, and telephony technology.
  • Strong communication, listening, and interpersonal skills with an empathetic and calm demeanor in challenging situations.
  • Organizational skills to manage a diverse workload in a fast-paced setting.
  • Flexibility to adapt to changing service demands and the ability to work effectively within a team.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk