Contact Officer

Duration: Initially 3 months
Hours: 37 hours per week
Location: Bournemouth
Rate: £17 umbrella an hour (£14 PAYE an hour)

Bournemouth, Christchurch and Poole Council are looking for a Contact Officer to join their Adult Social Care Services.

Responsibilities:

• Act as the first point of contact for professionals and the general public requiring information or services
• Administer the Crisis Payment scheme in line with Local Authority policy and guidance
• Support the triaging process for safeguarding of vulnerable adults
• Initiate the assessment process of adults requiring services
• Support the Continuing Healthcare Team in screening referrals for their team.

Requirements:

• Experience of working in a fast-paced environment
• Confident using telephone and computer recording systems
• Knowledge of direct experience of working in an Adult Social Care or Health setting