ICT Operations Analyst - Police Force Recruitment
Location: Hybrid (HQ: South Kidlington)
Rate: £250 per day

Service Care Solutions is assisting a respected police force in recruiting an ICT Operations Analyst.

Key Responsibilities:

• Proactively monitor and manage ICT infrastructure and networks to ensure high service availability.
• Respond promptly to incidents, requests, and alerts using tools like Azure, ServiceNow, SolarWinds, SCOM, and SCCM.
• Analyze and resolve technical issues for both on-premises and cloud services, ensuring minimal disruptions.
• Support the ITIL framework for incident, event, and access management processes.
• Perform operational maintenance and contribute to the resolution of capacity and configuration issues.
• Collaborate with service desk analysts and provide mentorship to enhance team skills and knowledge.
• Travel to various Force locations, partner sites, and supplier venues as required.

Essential Skills:

• Expertise in monitoring tools such as Azure, ServiceNow, SolarWinds, SCOM, and SCCM.
• Strong knowledge of Microsoft Server technologies, virtualization, and enterprise backup solutions.
• ITIL experience in incident, event, and access management processes.
• Analytical and proactive approach to resolving technical challenges.
• Ability to articulate technical concepts to non-technical stakeholders effectively.

Requirements:

• A valid UK driving license and the capability to travel between sites.
• Flexibility to work unsocial hours when required.

Why Join Us?

This is an exciting opportunity to contribute to a critical public service, ensuring technological operations run smoothly.

For more information or to apply, contact Lewis Ashcroft at lewis.ashcroft@servicecare.org.uk.