Community Care Officer

About the Role:

Service Care Solutions are seeking a dedicated Community Care Officer to join Haringey Council's First Response Team. In this role, you will be the first point of contact for customers, handling telephone, written, and emailed inquiries, and responding appropriately to requests for information, service requests, and complaints. You will assist customers in understanding and completing relevant documents, forms, applications, and registrations, ensuring that all interactions are handled with care and professionalism.

Key Responsibilities:

• Respond to customer inquiries, complaints, and service requests via telephone, email, and written correspondence.
• Assist customers in completing forms and applications, addressing special needs such as disability or language requirements.
• Refer customers to other agencies, order equipment for clients, amend referrals, and screen referrals to gather additional information as needed.
• Process referrals, applying agreed eligibility criteria, and accurately record detailed client needs.
• Provide information and advice to the public across a range of client groups, including Older People, Physical Disability, and Occupational Therapy.
• Liaise with departmental and non-departmental services, as well as partner agencies, to coordinate service delivery.
• Signpost customers to appropriate services and ensure the Duty Manager is updated on operational issues.

What We're Looking For:

• Strong communication skills, both written and verbal.
• Ability to handle sensitive information with discretion.
• Experience in customer service, ideally within a public sector or social care environment.
• Ability to work within agreed procedures, especially in safeguarding adults.
• A proactive and professional approach, with the ability to work both independently and as part of a team.

How to Apply:

Please submit your CV via email to Ashley.Brown@servicecare.org.uk or call the office to discuss further on 01772 208 964.