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Civil Enforcement Officer

Job Description

Job Title: Civil Enforcement Officer
Location:N22

Role Purpose:
Service Care is assisting Haringey Council in recruiting a Civil Enforcement Officer to ensure effective enforcement of parking regulations within the borough's Special Parking Areas and Controlled Parking Zones. The role involves patrolling designated areas, issuing Penalty Charge Notices (PCNs), and acting as an ambassador for the Council by providing excellent customer service to the public.

Key Responsibilities:

  • Enforce parking and footway restrictions in line with Council policies and regulations.
  • Patrol designated areas as instructed by the Parking Team Leader and issue PCNs to vehicles in contravention of parking rules.
  • Assist and advise the public regarding the Council's Parking Enforcement policies.
  • Authorise vehicle removal when necessary, according to removal criteria.
  • Complete all necessary documentation, including pocketbooks, PCNs, and driver statements.
  • Take photographs to provide evidence of parking contraventions.
  • Report faulty street furniture, defects in parking lines, and abandoned vehicles.
  • Ensure proper care and professional use of uniform and equipment, reporting any issues immediately.
  • Adhere to health and safety legislation during patrols, and participate in risk assessments.

Essential Skills and Experience:

  • 12 months of experience working face-to-face with the public.
  • Previous experience as a Civil Enforcement Officer.
  • Excellent communication skills and the ability to handle confrontational situations tactfully.
  • Competency in using handheld computers for data entry and issuing PCNs.
  • Basic numeracy skills.
  • Physically fit to patrol on foot in all weather conditions, and available to work weekends and evenings regularly.

Desirable Qualifications:

  • City & Guilds 1950 Parking Enforcement or NVQ Level 2 in Controlling Parking Areas.
  • Full UK driving licence.

Additional Requirements:

  • This role requires a Disclosure and Barring Service (DBS) check.
  • Experience working unsocial hours, including evenings and weekends.


Contact: For more information, please reach out to Lewis Ashcroft at Service Care Solutions via emailing Lewis.Ashcroft@Servicecare.org.uk. Apply today to join our team and support the community by ensuring safe and regulated parking across the borough!